The New Mexico Health Insurance Exchange, also known as beWellnmbe Well nm, is focused on continuously improving the site's accessibility for users with disabilities. If you use assistive technology, such as a screen reader, voice recognition software, a screen magnifier, or are a keyboard access-only user, and have difficulty completing activities on the beWellnmbe Well nm application, please contact the Customer Engagement Center at 1-833-862-3935 (TTY: 711) for help.
Contact Information
Call the beWellnmbe Well nm Customer Engagement Center at 1-833-862-3935 (TTY: 711).
Using Assistive Technology on www.bewellnm.com
Software Recommendations and Settings
We recommend using the current versions, or most recent previous version, of the manufacturer's assistive technology application, along with a current version of the Microsoft Edge or Firefox web browser. The beWellnmbe Well nm website works best with the following browser and assistive technology combinations:
Windows 10
- Microsoft Edge 89.0 or Firefox 78.6.1esr or Chrome 89.0 with JAWS 2020
- Microsoft Edge 89.0 or Firefox 78.6.1esr or Chrome 89.0 with NVDA 2020.3
macOS Catalina (Version: 10.15.7)
- Safari 14.0.3 with VoiceOver
Helpful Tips for Screen Reader Users
Navigating to the Main Content
The main content area of the page can be reached by either using the "Skip to Main Content" link at the top of the page, by navigating to the heading level 1, or by using the screen reader function keys to go to the main landmark region.
Headings
The content on this page is organized by headings. Headings can be used to navigate to the major sections of the page in order to easily scan the content using the functions within the screen readers. To view a list of headings on the page
- Press Insert and F6 in JAWS; NVDA key and F7 in NVDA; and
- Control, Option and U keys in VoiceOver
Phone Numbers, Birth Dates, Social Security Numbers, and ZIP Codes
The phone number, birth date, Social Security number and ZIP code fields require data to be in a specific format. You cannot enter text in these fields unless it is in the correct format. For example:
- Only numerical values can be entered in the ZIP code field. ZIP codes should be entered as a 5-digit number.
- Phone numbers must be entered with 3-digit area code, 3-digit prefix, and 4-digit number. Only numbers should be typed in this field. Do not put parentheses or dashes in the phone number.
- Required dates, such as birth dates, should be entered with the 2-digit month followed by the 2-digit day and the 4-digit year. Only numbers should be typed in this field. Do not add dashes, slashes, spaces, or any other characters.
- Social Security numbers should be entered with numbers only. Do not add dashes, spaces, or any other characters.
Form Errors
Due to a limitation in some screen readers, the full question text may not appear when navigating from form field to form field with the Tab key. To read the full text, use the screen reader reading keys (CTRL+Up Arrow in JAWS and NVDA, and VO+Shift+Page Up in Voiceover) to move to the question text above the form field. After reading the text, press the Tab key to return to the form field and fill in the data.
If an error occurs on the page, there will be an error message at the start of the main content (right after the navigation links). Each form field that has an error is also indicated and the screen reader will say "invalid entry" if the form field has an error.
Selecting Health and Dental Plans
The health and dental plans are displayed in tabular (or table) format that can be sorted using the links on the table headers. If there are more than 10 results, you can review all of the results by using the "Next" and "Previous" links that are located before the table.
The "Quick Plan" filters allow you to select the dollar amount range for the monthly premium and annual deductibles, select the carrier, and select the coverage area. The slider that allows you to select the dollar amount range does not currently work with the keyboard in all browsers. To adjust the values, use the "Page Up" or "Page Down" key to increase or decrease the dollar value, and the arrow keys to adjust the cent value.
Eligibility Screen
The links on the eligibility screen to edit and view details currently do not work with the keyboard. If you need to edit or view your application, please call the Customer Engagement Center for assistance at 1-833-862-3935 (TTY: 711).
